Legal

Terms of Service

Last updated: 1 May 2026 · Effective: 1 May 2026 · Governing law: Victoria, Australia

Read this carefully. These Terms are a legally binding agreement. If you don't agree, don't use Taper. By creating a Taper account or clicking "I accept", you agree to all of the below on behalf of yourself and any business you represent.

1. Parties & definitions

"Taper", "we", "us" means the Taper service, operated from Melbourne, Victoria, Australia.

"Customer", "you" means the person or entity (typically a barbershop) that creates a Taper account.

"End-user" means any individual who interacts with Taper through a Customer's iPad, queue link, or QR code (i.e. the shop's clients).

"Service" means the Taper website, application, API, and any related software or feature.

"Customer Data" means any data the Customer or its End-users put into the Service — including client records, photos, and AI previews.

2. The agreement

These Terms, together with the Privacy Policy and any plan-specific order page, form the entire agreement between us. We may update these Terms from time to time; material changes will be notified at least 14 days in advance by email and by a banner in the app. Continuing to use the Service after that date is your acceptance of the new Terms.

3. Your account

You must be at least 18 and legally able to enter contracts.
You must give accurate registration details and keep them current.
You are responsible for everything done on your account, including by your staff. Keep your password safe; tell us immediately of any suspected unauthorised access.
One account per barbershop business; an additional fee applies per location.

4. Subscription, billing & refunds

Plans, prices, and features are listed on taper.style/#pricing. Prices are in Australian dollars (AUD) and exclude GST unless stated.
Subscriptions are billed monthly or annually in advance through Stripe. By subscribing you authorise recurring charges.
You can cancel any time from your billing portal. Cancellation takes effect at the end of the current billing period; we don't pro-rate partial-month refunds.
Free trials, if offered, end automatically and convert into a paid plan unless cancelled before the trial expires.
If a payment fails we may suspend the Service until paid, and after 14 days we may downgrade your plan to Starter.
We can change prices on 30 days' notice. New prices apply from your next renewal.
Nothing in this clause affects rights you have under the Australian Consumer Law for non-excludable consumer guarantees (see clause 12).

5. Acceptable use

You must not, and must not let anyone else:

Use the Service for any unlawful purpose or in breach of any law (including the Privacy Act 1988, Spam Act 2003, or Australian Consumer Law);
Upload content that is illegal, defamatory, infringing, harassing, or sexually explicit;
Upload an End-user photo without first obtaining the End-user's express, informed consent for the AI preview and any storage;
Use the Service to send unsolicited marketing or in any way that breaches the Spam Act;
Reverse engineer, decompile, scrape, copy, or create derivative works of the Service except as expressly allowed by law;
Use the Service to compete with us or build a competing product;
Attempt to gain unauthorised access to the Service or any other user's account;
Run automated scripts, denial-of-service attacks, or load tests against the Service without written consent;
Resell, sublicense, white-label, or repackage the Service except under a separate written agreement.

We may suspend or terminate any account we reasonably believe is in breach of this clause, without notice if the breach poses a risk to the Service or its users.

6. Customer Data & consent — your responsibilities

Important. When your shop collects an End-user's name, mobile, email, photo, or marketing consent through Taper, you are the data controller, not us. You are solely responsible for getting the right consents and for handling any complaints.

You warrant that for every End-user whose information you put into the Service, you have:

Provided a notice satisfying APP 5 (or equivalent overseas law) explaining who collects the data, why, and how to access or correct it;
Obtained express, informed, voluntary consent before collecting any photo or generating any AI preview;
Obtained express opt-in consent under the Spam Act 2003 before sending any SMS or email marketing;
Made it easy for the End-user to withdraw consent and to ask for deletion.

You grant Taper a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up Customer Data strictly for the purpose of providing the Service to you. We do not use Customer Data to train AI models and we do not sell it.

7. AI previews — no warranty

The AI haircut preview is provided "as is" for illustrative purposes only.

The preview is generated by a third-party model (OpenAI). Outputs are probabilistic and not guaranteed to match any real-world haircut, your face, or your hair.
Taper makes no representation that the preview is accurate, free of artefacts, or suitable for any particular purpose.
The barber, not Taper, is responsible for the actual cut delivered.
If a preview produces an output that is offensive, distorted, or appears to depict someone other than the End-user, the shop must not use it as a styling reference; the shop should delete it and may report it to abuse@taper.style.

8. Intellectual property

The Service, the Taper name, logo, trademarks, design, code, copy, and all related materials are owned by Taper or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription. Nothing in these Terms transfers any IP to you.

You retain ownership of your Customer Data. Feedback, ideas, and suggestions you give us about the Service are non-confidential and may be used by us without obligation.

9. Third-party services

The Service relies on third parties — Stripe (payments), OpenAI (AI preview), DigitalOcean (hosting), and others. Their availability, terms, and prices are outside our control. If a third party becomes unavailable, we'll work in good faith to find a substitute, but we are not liable for outages or changes caused by them.

10. Service availability & beta features

We aim to keep the Service available 24/7 but we do not promise an uptime SLA on Starter, Pro, or Business plans. We may schedule maintenance windows and will give reasonable notice when we can.

Features marked "beta" or "preview" (including the AI preview) are provided without warranty and may be changed, throttled, or withdrawn at any time. Don't rely on them for mission-critical workflows.

11. Suspension & termination

You may cancel any time from your billing portal.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or pose a security risk.
On termination, we'll keep your Customer Data accessible for export for 30 days, then permanently delete it (except where law requires longer retention).
Sections 6 (Customer Data), 7 (AI no warranty), 8 (IP), 12–15 (warranties, liability, indemnity, dispute resolution) survive termination.

12. Warranties & consumer guarantees

EXCEPT AS SET OUT BELOW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law where to do so would be unlawful. To the extent the Service is supplied to you as a consumer within the meaning of the ACL and the Service comes with non-excludable consumer guarantees, our liability for failure to comply with those guarantees is, where permitted, limited to (at our option) re-supplying the Service or refunding the price paid for it.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, business, goodwill, anticipated savings, or data, however arising — including in negligence — even if advised of the possibility of such loss.
Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms in any 12-month period is limited to the greater of (a) the total fees you paid us in the 12 months immediately before the event giving rise to the claim, or (b) AUD $100.
You agree this allocation of risk is reasonable given the nature of the Service and the fees charged.

Nothing in this clause limits liability that cannot be limited by law (for example, liability under non-excludable ACL guarantees, or for fraud or wilful misconduct).

14. Indemnity

You will defend, indemnify, and hold harmless Taper, its directors, officers, employees, and contractors from and against any claim, demand, loss, liability, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your or your staff's breach of these Terms or any law;
Your collection, use, or disclosure of any End-user's personal information through the Service, including any failure to obtain valid consent under the Privacy Act 1988, Spam Act 2003, or any equivalent law;
Any claim by an End-user arising from the haircut delivered, an AI preview shown, marketing sent, or your handling of the End-user's data;
Any third-party claim that Customer Data infringes their rights.

We will indemnify you against third-party claims that your authorised use of the Service infringes that third party's Australian intellectual property rights, capped at clause 13 and excluding claims caused by your modifications, your Customer Data, or your combination of the Service with anything we did not supply.

15. Force majeure

Neither party is liable for delay or failure to perform due to events outside its reasonable control, including natural disasters, acts of war or terrorism, pandemics, internet outages, third-party API failures, or government action. The affected party must give prompt notice and resume performance as soon as reasonably practicable.

16. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform under these Terms. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

17. Disputes & governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia in Melbourne.

Before starting court proceedings, the parties will attempt in good faith to resolve any dispute by senior-level negotiation for at least 21 days. This does not prevent either party from seeking urgent injunctive relief.

18. General

Severability. If any clause is unenforceable, the rest remains in force.
Assignment. You may not assign these Terms without our written consent. We may assign on notice as part of a merger, sale, or restructure.
No waiver. A failure to enforce any right is not a waiver of it.
No agency. Nothing here creates a partnership, joint venture, or employment relationship.
Notices. We give notices by email or in-app; you give notices to legal@taper.style.
Entire agreement. These Terms plus the Privacy Policy and any signed order form are the complete agreement and supersede prior negotiations.

19. Contact

Legal: legal@taper.style
Support: hello@taper.style
Operator: Taper, Melbourne, Australia.

Plain-English summary (not part of the Terms). Use Taper for its intended purpose, get proper consent from your customers, pay your bill, treat the AI preview as a guide not a guarantee. If something goes wrong, our liability is capped at the fees you paid us in the last year (or AUD $100, whichever is higher), nothing in these Terms removes your rights under the Australian Consumer Law.